Built for Success – The values we live by
We have vast experience of managing portfolios, programmes and projects from conception to handover to ‘business as usual’. Our teams seamless integrate with the clients personnel, contract and third party resources. We have worked with several Financial Organisations and several third parties, including Accenture, IBM, TCS, Sapient, BT and InCase in recent programmes. We excel at vendor management and can provide references from all parties we have worked with.
All our core team resources have worked in Financial Institutions, but also have many years experience working in telecoms and utility companies. We take the best aspects of all contracts and strive for constant improvement.
- Integrity: We take our commitments seriously and always deliver on our promises – ‘our word is our bond’. We act in our clients best interests at all times. We focus on getting the job done as fast and efficiently as possible.
- Objectivity: We take pride in our independence and our ability to see things from a fresh perspective. We believe in challenging accepted thinking and looking for a better way.
- Quality: We have 20+ years relevant experience. All are committed to continued professional development. We continually review and enhance our proprietary methods.
- Value delivery: We believe in delivering value above and beyond our contractual agreements. We contribute fully to any team we join and transfer skills and knowledge in-house to help our clients become self-sufficient in the longer term.
- Energy: we are ‘doers’, with the energy to hit the ground running, the stamina to keep a project team motivated when the going gets tough, and a passion for delivering results.
CLIENT FOCUS
- Manage the relationship with the sponsor well
- Display commercial awareness
- We are assertive and able to hold our ground
- We always acts in Nationwide’s interests
MANAGE THE TEAM
- Lead others by setting example of required behaviors
- Win the support and commitment of assignment teams
- Understand the feelings and dynamics of the team
- Effectively coach others to improve their performance
- Interact at all levels of the organization
MANAGE THE JOB
- Actively seek out & act on customer needs & expectations
- Drive through to achieve our clients objectives
- Report progress realistically and honestly
- Absolute determination to exceed expectations
- Implement delivery strategies successfully
OUR TEAM BEHAVIOURS
- Use a range of leadership styles to suit situations
- Know when and how to seek advice
- Demonstrate individual flair and confidence
- Do not avoid difficult issues
- Be pragmatic, honest and collaborative
- Function well under pressure
- Accept accountability
- Have personal presence, inspiring trust
- Do not react negatively to stressful situations
- Will not compromise personal integrity
- Do what they say they will do
- Maintain objectivity and independence
- Work smart, manages time well
- Have an eye for detail and precision
- Work to a method
- Focus on what is important
- Be passionate
- Build the right team
- Challenge standard operating procedures
- Technical skill set – specialists in their subject areas